Interface AssistantAvailability

Can the shopper get a person right now? From AssistantResource.availability.

live someone is available now. false = "leave a message, we reply by e-mail": the e-mail is then required (handover answers 400 EMAIL_REQUIRED without it)
routing offer an optional "Which store is it about?" choice from stores; pass the chosen id as businessUnitId to AssistantResource.requestHandover. Skipping it goes to central customer service.
offlineMessage the shop's own text for when nobody is available ("" = use your own)

interface AssistantAvailability {
    handover: boolean;
    live: boolean;
    offlineMessage: string;
    routing: boolean;
    stores: AssistantAvailabilityStore[];
    ticket?: boolean;
}

Index

Properties

handover live offlineMessage routing stores ticket?

Properties

handover

handover: boolean

live

live: boolean

offlineMessage

offlineMessage: string

routing

routing: boolean

stores

stores: AssistantAvailabilityStore[]

`Optional`ticket

ticket?: boolean

A handover becomes a case answered by e-mail (never live chat): the e-mail address is required.