live someone was available: they answer in the chat. false = the shopper left a
message and the shop answers by e-mail (to contactEmail)
store the store answering, when the shopper chose one (or the shop routed it)
staffName the person who took the conversation, once someone has (status human)
ticket the shop's customer service works in another helpdesk (Zendesk): the conversation
becomes a case there in a few minutes and is answered by e-mail. What the shopper
writes until then is included. Then the conversation closes with closedReason "ticket".
Who has the conversation after a handover.
contactEmail)human)